You speak quite a bit about the importance of gratitude. When did your particular focus on gratitude begin?
I was born on Thanksgiving Day in 1954. When I was four years old, I clearly remember my mother putting me to bed and saying, “No matter what you do in life, be sure to count your blessings before you go to bed at night, because those that are grateful for what they have, receive more to be grateful for.” I believe that there’s some wisdom in that – we often don’t realize how powerful gratitude is in our life.
Many years later, at the age of 28, I had just opened a practice in a mall. For some reason, I was having a really down day. People had been calling all morning to cancel and my perception was that they didn’t really want my help. I was angry with my patients; I was angry with myself and I was angry with my staff. I had the opposite of a “gratitude attitude” – in fact, I had more “stinkin’...